BAISCON SUPPLY CHAIN LOS ANGELES INC | West Coast Multimodal Logistics

Privacy Policy

BAISCON SUPPLY CHAIN LOS ANGELES INC, located at 20632 CURRIER ROAD, WALNUT, CA, 91789, is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and disclose information when you use our services related to supply chain, logistics, and transportation logistics, and interact with our online platform. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Information We Collect

We collect various types of information to provide and improve our logistics and supply chain services.

1.1. Personal Data You Provide Directly to Us:

This includes information you provide when you request a quote, register for an account, use our services, contact customer support, or communicate with us. This may include:

Contact Information: Names, company names, postal addresses, email addresses, and phone numbers.
Account Information: Usernames, passwords, and other credentials used to access our services.
Business Information: Details regarding your company's operations, shipping needs, cargo information, and other relevant data necessary for providing our supply chain and logistics services.
Payment Information: Billing addresses and payment card details (processed securely by third-party payment processors).
Communications: Content of communications with us, such as inquiries, feedback, and customer support interactions.

1.2. Data Collected Automatically:

When you visit our site, we may automatically collect certain information from your device, including:

Usage Data: Information about how you interact with our online platform, such as pages visited, features used, and time spent on our site.
Device Information: Type of device, operating system, unique device identifiers, and mobile network information.
Log Data: IP addresses, browser types, internet service provider (ISP), referring/exit pages, and date/time stamps.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Maintaining Our Services: To deliver our logistics, supply chain, and transportation services, process transactions, and manage your account.
Improving Our Services: To understand how our site and services are used, conduct research and analysis, and develop new features and offerings.
Communication: To send you service-related notifications, updates, security alerts, and support messages. We may also send marketing communications if you have opted in.
Customer Support: To provide assistance and respond to your inquiries and requests.
Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., providing logistics services).
Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include improving our services, marketing, security, and fraud prevention.
Consent: In some cases, we may rely on your explicit consent for specific processing activities, in which case we will obtain your consent before processing, and you have the right to withdraw your consent at any time.

4. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT and infrastructure services, customer support, data analysis, and marketing.
Business Partners: Relevant partners in our logistics and supply chain network (e.g., carriers, customs brokers) necessary to fulfill your service requests.
Legal and Regulatory Authorities: When required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you are concerned about our processing of your personal data.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframes required by applicable law.

8. International Data Transfers

As a supply chain and logistics company, we may operate globally, meaning your personal data may be transferred to, and processed in, countries other than your country of residence (e.g., the United States). These countries may have data protection laws that are different from the laws of your country.

When transferring data internationally, we implement safeguards such as standard contractual clauses or other legally approved mechanisms to ensure that your personal data receives an adequate level of protection.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

BAISCON SUPPLY CHAIN LOS ANGELES INC
Address: 20632 CURRIER ROAD, WALNUT, CA, 91789
Phone: +1 (909) 452-2563

This Privacy Policy was last updated on May 24, 2024.